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Hood River Coffee Company will accept product returns or exchanges
on most items within 30 days of the date of purchase for regularly
priced products. We do not accept returns or exchanges on
sale or close-out items, or items which we deem to be non-returnable.
The returned or exchanged product must be unused and returned
in the original manufacturer packaging with the original product
hang tags attached. All returns will be charged a 15% restocking
fee. For your protection, we recommend you insure your return/exchange
package when sent to Hood River Coffee Company. All product
returned or exchanged will be inspected upon its arrival at
Hood River Coffee Company. Your original form of payment will
be credited for the appropriate amount following a satisfactory
inspection.
Process
Our product return and exchange process is very easy. Simply
fill out the back of the invoice you received with your order
and send it, plus the items you wish returned or exchanged,
to us at the address provided. Once we receive the merchandise,
we will send out the new items, credit the original card you
charged your order on, and/or partially credit/charge your
original card, as applicable. The customer is responsible
for return shipping on all exchanges.
If you do not have your original invoice, simply
double click on the pdf image below, print the Return and
Exchange form that pops up and follow the instructions contained
in the form. Of course, please contact us at customerservice@hoodrivercoffeeco.com
or 800.336.2954 with any questions.
Special Considerations
Shipping Damage.
If you receive merchandise that is damaged during shipping,
please contact us immediately.
Fulfillment Errors.
If we make an error in fulfilling your order, we will pay
for the shipping to return that product and immediately ship
you the correct product.
No Returns or Exchanges.
This return and exchange policy does not apply to sale or
special order merchandise.
